Helpful information

In matters of service and customer service, there is always something to strive for. The high quality of service from the point of view of the organization may not work with a specific client and his specific questions. In this case, it is worth paying attention to service standards, and not to go on about customer loyalty. Service should work as a conveyor: accurately, quickly, efficiently and everywhere the same. You can never know in advance whether the customer will return tomorrow, whether the company was able to solve his problems, whether he is satisfied with the service. This should not affect the quality of your service.

Models of such services are found in large companies, where all the forces are aimed at automating processes, including customer service. Until recently, this was their competitive advantage, but today, when the consumer's demands for personal service grow, this has become their weak point.

It became a common practice to use an autoinformer. The recorded voice seems to be polite, but does not cause motivation to wait for a real man's answer for 40 minutes. Individual attention to each client becomes a way to success and victory over competitors.